All A La Carte and Chef Special items are typically processed and shipped within 2-3 business days. We ship via USPS Priority Mail. Shipping usually takes 2-3 business days within the US, depending on your location.

Made-to-Order wigs are shipped within 2-3 Business days of your approval and final payment. We package Made-to-Orderhair with care so as to keep the hair in tact as much as possible. If, for some reason, your Made-to-Order hair gets damaged during the shipping process, please contact us ASAP via the form on this page so that we can work with you to correct the problem.


Your satisfaction is our number one goal! Therefore, We are more than happy to exchange products that are damaged during shipping or found to be defective. But, due to sanitary reasons, we cannot accept returns. If you would like to make an exchange or need an order fixed, please use the form on this page to contact us.

If you have any questions about any of our items, please use the form on this page to contact us before ordering. Wig colors may vary from screen to screen, and we want you to be 100% happy with your purchase.